At Dhanvantri, we strive to ensure that both service providers and patients have a positive experience using our platform. This Refund Policy outlines the conditions under which refunds may be issued for services booked through our website. By using our platform, you agree to the terms set forth in this policy.

1. General Refund Policy

   Refunds are subject to the policies and procedures outlined in this document. All requests for refunds must be made in accordance with the conditions specified below.

2. Refund Eligibility

   Refunds may be issued under the following circumstances:

   • Service Provider Cancellations: If a service provider cancels an appointment after payment has been made, the patient will be eligible for a full refund.
   • Patient Cancellations: Patients may be eligible for a refund if they cancel their appointment in accordance with the cancellation policy specified by the service provider. The provider's policy will determine the amount of refund, if any.
   • Service Issues: If there is an issue with the service provided, such as a service not being delivered as described or significant dissatisfaction with the service, patients may request a refund. Documentation and evidence of the issue may be required.

3. Refund Request Process

   To request a refund, please follow these steps:

   • Submit a Request: Contact our support team via email at support@dhanvantri.in or through the contact form on our website. Provide details of your booking, the reason for the refund request, and any relevant documentation.
   • Review and Approval: Our support team will review your request and determine eligibility based on our refund policy. We may request additional information or documentation to process your request..
   • Processing Time: If your refund request is approved, it will be processed within 2-3 business days. Refunds will be issued to the original payment method used at the time of booking.

4. Non-Refundable Situations

   The following situations are generally not eligible for refunds:

   • No-Show or Late Cancellation: If a patient fails to attend an appointment without prior notice or cancels outside the allowed cancellation period, no refund will be issued.
   • Service Provider's Fees: Any service provider fees or charges not covered under our refund policy are non-refundable.
   • Change of Mind: Refunds will not be issued for a change of mind or for services that were satisfactorily delivered as described.

5. Dispute Resolution

   If you are dissatisfied with our refund decision, you may request a review by contacting our support team. We will attempt to resolve any disputes amicably, but our decision will be final.

6. Modifications to the Refund Policy

   We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Your continued use of our platform constitutes your acceptance of the revised policy.

7. Contact Us

   If you have any questions about these Terms & Conditions, please contact us at:

   • Email: info@dhanvantri.in
   • Phone: +91 9810525439
   • Address: New Delhi, India.

Thank you for choosing Dhanvantri. We are committed to providing you with a valuable and secure platform for your health and wellness needs.